Duty Manager

A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. The Duty Manager should present...

The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front...

**Main Duties & Responsibilities** - Ensures implementation of SOP and all policies & procedures related to the department. - Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. - Ensures all opening and closing duties are implemented in accordance with established...

**Job Summary**: - To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards **Main Duties & Responsibilities**: - Ensures implementation of SOP and all policies & procedures related to the department. - Ensures all guest requests and complaints are handled...

Main Duties & Responsibilities Ensures implementation of SOP and all policies & procedures related to the department. Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery. Ensures all opening and closing duties are implemented in accordance with established standards. Reviews...

**Job Number** 23140253 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up...

Oversee daily operations of the hotel during your shift. - Ensure guest satisfaction and handle any issues promptly. - Supervise front desk, housekeeping, security, and maintenance staff. - Coordinate with other departments to ensure smooth service delivery. - Manage bookings, reservations, and check -ins/check-outs. - Manage online platforms including...

Responsibilities Keep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Monitor and report on revenue and cash flow Uphold and enforce company policies Train new hires Address employee complaints or performance issues as needed Check in with employees regularly to determine...

ResponsibilitiesKeep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesMonitor and report on revenue and cash flowUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck in with employees regularly to determine satisfactionSchedule shiftsHelp...

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.Mercure Penang Beach is situated on a tranquil stretch of white sandy beach in Tanjung Bungah, overlooking the Andaman Sea, the resort is 24km...

在輪班期間監督酒店的日常運作。- 確保客人滿意並及時處理任何問題。- 監督前台、客房服務、保全和維修人員。- 與其他部門協調,確保服務順利進行。- 管理預訂、預訂和入住/退房。- 管理線上平台,包括系統管理。- 訓練和指導的能力。- 確保遵守健康和安全法規。

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Mercure Penang Beach is situated on a tranquil stretch of white sandy beach in Tanjung Bungah, overlooking the Andaman Sea, the resort is 24km...

Supervising and guiding the front office team and coordinating the team's work schedules. - He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. - Comply with legal requirements in a lodging property. - Accurately process all cash and credit card transactions in...

JEN Penang Georgetown located in the lively and cultural George Town, JEN Penang Georgetown by Shangri-La is at the centre of it all. JEN Penang Georgetown by Shangri-La is a proud recipient of the Malaysian Association of Hotels (MAH) “Clean & Safe Malaysia” certification, verified by Bureau Veritas, the World’s leading testing and inspection agency....

Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...

Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...

1) Overseas and arrange daily operations happen within the property. 2) Organizing activities and assigning responsibilities to employees to ensure productivity. 3) Resolving issues regarding hotel services, amenities, and policies. 4) Monitoring employee performance and conducting regular evaluations to help improve customer service. 5) Collecting...