Duty Manager
6 months ago
**Job Summary**:
- To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards
**Main Duties & Responsibilities**:
- Ensures implementation of SOP and all policies & procedures related to the department.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Reviews weekly forecasts and schedules Team Members accordingly.
- Assists hands-on in the operation during peak periods as required.
- Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
- Ensures a strict room key control system is implemented at the Executive Floor.
- Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
- Is the custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
- Functions as Chorus reward Ambassador.
- Coordinates VIP recognition programs.
- Ensures the Team is always up-to-date with the latest and recommends the best outside companies.
- Maintains logbook.
**Qualification required**:
- Minimum 4 years of relevant experience
- Takes pride in being a hotelier.
- Fully understands room operations and front desk operations.
- Fluent in English & Mandarin
- Has strong interpersonal skills
- Able to lead a team
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend jobs
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- 1. Current Salary
2. Expected Salary
3. Notice Period
4. Reason for leaving
**Experience**:
- Hotel service: 4 years (preferred)
**Language**:
- Mandarin (preferred)
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