Front Office Duty Manager

5 months ago


George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

Supervising and guiding the front office team and coordinating the team's work schedules.
- He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
- Comply with legal requirements in a lodging property.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Night shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English (required)



  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...

  • Duty Manager

    5 months ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    5 months ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    5 months ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    5 months ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front...


  • George Town, Malaysia Trendy Expression Sdn Bhd Full time

    Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests. - Responsible for the daily administrative work of the Front Office. - Provide immediate reference to staff during the shift. - Double check duty rosters for the Front Office sections and sign log book of various sections. - Make every effort to...

  • Front Office Manager

    5 months ago


    George Town, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...


  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...

  • Front Office Reception

    6 months ago


    George Town, Malaysia PP Hotel by Moxy Full time

    **KEY REQUIREMENTS: At least 02 years’ working experience. Must have IDB systems knowledge base. Good Communication in oral and written for English and Bahasa Malaysia and Mandarin. **Responsibilities**: - Warm friendly manner greet people entering the hotels, answering any questions, providing directions and alerting departmental head when someone is...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Greet guests and set a positive working atmosphere. - Perform check in/ out. - Answer the phone, take messages, and redirect calls to appropriate offices. - Organize and maintain files and records; update when necessary. - Create and maintain updated documents and spreadsheets. - Oversee sorting and distribution of incoming mail. - Prepare outgoing mail...


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Greet guests and set a positive working atmosphere. - Perform check in/ out. - Answer the phone, take messages, and redirect calls to appropriate offices. - Organize and maintain files and records; update when necessary. - Create and maintain updated documents and spreadsheets. - Oversee sorting and distribution of incoming mail. - Prepare outgoing mail...

  • Front Office Assistant

    6 months ago


    George Town, Malaysia Cheong Fatt Tze - The Blue Mansion Full time

    Company Description Cheong Fatt Tze - The Blue Mansion is a luxurious boutique hotel located in the beautiful and historic Georgetown of Penang. Built in the late 19th century, the award-winning mansion has been meticulously restored and offers guests a unique experience that blends luxury and history, with elegant rooms, fine dining, and Chinese...


  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Front Desk Ambassador **Requirements**: - High school diploma or suitable equivalent. - 1+ years Front Desk Ambassador experience preferred. - Well-groomed, professional appearance. - Outstanding written and verbal communication skills. - Team player. - Available to work shifts, over weekends and on public holidays. Duties & Responsibilities: - Assist...

  • Duty Manager

    6 months ago


    George Town, Malaysia Project 10 Sdn. Bhd. Full time

    Oversee daily operations of the hotel during your shift. - Ensure guest satisfaction and handle any issues promptly. - Supervise front desk, housekeeping, security, and maintenance staff. - Coordinate with other departments to ensure smooth service delivery. - Manage bookings, reservations, and check -ins/check-outs. - Manage online platforms including...

  • Front Office Assistant

    6 months ago


    George Town, Malaysia Hotel Sentral Seaview Sdn Bhd Full time

    FRONT OFFICE ASSISTANT Terletak di Pantai Tanjung Tokong, Hotel Sentral Seaview, Penang mempunyai bilik-bilik berhawa dingin dengan pemandangan laut yang menyeluruh. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Duty Manager

    5 months ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    **Job Summary**: - To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards **Main Duties & Responsibilities**: - Ensures implementation of SOP and all policies & procedures related to the department. - Ensures all guest requests and complaints are handled...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Responsibilities**: **Greet and assist visitors**: Welcome clients, guests, and employees with a friendly attitude, ensuring a positive and professional experience. **Answer and direct phone calls**: Manage a multi-line phone system, route calls to the appropriate department, and take detailed messages when necessary. **Provide information**: Offer...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Responsibilities**: **Greet and assist visitors**: Welcome clients, guests, and employees with a friendly attitude, ensuring a positive and professional experience. **Answer and direct phone calls**: Manage a multi-line phone system, route calls to the appropriate department, and take detailed messages when necessary. **Provide information**: Offer...

  • Front Office Executive

    5 months ago


    George Town, Malaysia Macalister Hotel by PHC Full time

    _**Job Description**_ - Check - in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed. - Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel. - To manage cashiering and hotel reservations. - Maintain...