Assistant Front Office Manager

6 months ago


George Town, Malaysia Macalister Hotel by PHC Full time

Responsible for the general administration and profitability of the operation of the Front Office Department
- Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast
- Conducts Front Office Meetings on a regular basis and highlights observations in service areas for further improvement.
- Provide constant service improvement to superior to ensure that the hotel’s operation is smooth
- Assist in the pre-opening hotels or relevant hotel’s operation with the superior
- Prepares annual budget and CAPEX for the department
- Prepares and ensure that all required reports are being prepared
- Ensures effective and efficient implementation of Front Office policies and procedures
- Resolves conflicts and/or problems existing in the department.
- Oversees and assists the Front Desk during heavy check-in and check-out.
- Conduct departmental training and to monitor that it is being conducted on monthly basis
- Observes department standard grooming

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus



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