![Ormond Group Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Front Office Tune Hotel Penang
2 weeks ago
**Front Desk Operations**:
**Job Title: Guest Service Executive**
**Position Overview**:
**Key Responsibilities**:
**Front Desk Operations**
- Greet and welcome guests with a warm and friendly demeanor.
- Handle check-ins and check-outs efficiently, providing accurate information about room rates, amenities, and policies.
- Process reservations and maintain up-to-date records.
**Customer Assistance**:
- Address guest inquiries, requests, and concerns promptly and professionally.
- Provide information about local attractions, restaurants, and services to enhance the guest experience.
- Ensure guest satisfaction by anticipating and exceeding their needs.
**Communication and Coordination**:
- Communicate effectively with other departments to fulfill guest requests and resolve issues.
- Coordinate with housekeeping and maintenance to ensure rooms are prepared and well-maintained.
**Problem Resolution**:
- Handle guest complaints with empathy and a proactive approach to find effective solutions.
- Escalate unresolved issues to the appropriate management level when necessary.
**Guest Relations**:
- Build and maintain positive relationships with repeat guests.
- Collect feedback from guests to continuously improve services and facilities.
**Security and Compliance**:
- Ensure the security and confidentiality of guest information.
- Adhere to all safety and security protocols and report any concerns promptly.
**Administrative Duties**:
- Maintain accurate records of guest interactions and transactions.
- Assist in preparing reports related to guest services as needed.
**Qualifications & Requirement**
- Bachelor's degree in Hospitality Management, or a related field preferred.
- Previous experience in a guest service or hospitality role is advantageous.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer satisfaction.
- Familiarity with hotel reservation systems and office software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Malaysian
**Benefits**:
- Competitive salary
- Panel Clinic for Staff (Unlimited)
- Hospital Panel for staff, spouse and 5 kids.
- dental insurance
- Free Stay at our property for vacation
**Job Type**: Permanent
**Salary**: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
-
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