Hotel Front Desk Supervisor

4 months ago


George Town, Malaysia ALV Management Sdn Bhd Full time

ALV is a youthful, expansionary organisation that was established since 2017 that has the core values of positivity, people first, integrity, hard-working and fun loving culture.

We treat each other with trust, integrity and above all, respect. Everyone at ALV is eager to learn, excel and achieve greater heights.

**Location : Penang**

**Responsibilities**

**a. Guest Services**
- Welcome guests upon arrival and facilitate efficient check-in and check-out processes.
- Assign rooms and manage room changes as needed.
- Handle new reservations and bookings, ensuring accurate data entry into the hotel system.
- Provide guests with comprehensive information about the hotel, available rooms, rates, and amenities.
- Address and resolve guest inquiries, complaints, and requests promptly and courteously.
- Promote and upsell additional hotel facilities and services where appropriate.

**b. Front Desk Operations**:

- Oversee daily front desk operations, ensuring all tasks are completed efficiently and accurately.
- Manage online and phone reservations, maintaining up-to-date records of bookings and payments.
- Handle cashier duties, including processing payments and verifying credit card information.
- Perform closing audits at the end of each shift.

**c. Coordination and Communication**:

- Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished to meet guests’ needs.
- Communicate effectively with other departments to ensure smooth operations and exceptional guest experiences.

**d. Training and Development**:

- Provide training to front desk staff on hotel systems, procedures, and customer service standards.
- Assist in the ongoing development and motivation of front desk team members.

**e. Additional Duties**:

- Perform any other tasks as assigned by superiors to support hotel operations.
- Participate in training for navigation of hotel systems and online booking engines.

**Requirements**:

- Basic Language Proficiency (English & Malay)
- Able to converse in Mandarin is a plus
- Digitally savvy, good with using online software and mobile.
- Able to work on Shift Rotation Basis (Morning, Afternoon, Overnight, Mid-Morning)
- Minimum Education: SPM
- Good Customer Service Skills
- Responsible, Independent, Honest and Hardworking
- Excellent communication and organizational skills
- Training will be provided for navigation of Hotel Systems and Online Booking Engines.
- Previous hospitality experience would be advantageous.
- Well-presented and professional appearance.
- Ability to learn on the job.

Pay: RM3,000.00 - RM3,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift

Supplemental pay types:

- Performance bonus


  • Front Desk Supervisor

    3 months ago


    George Town, Malaysia Island City Hotel Full time

    **About us** We are professional, agile, innovative and our goal is to create a warm, welcoming environment for both our guests and our staff. We believe in teamwork, continuous learning, and celebrating our successes together.. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Ensure exceptional guest...

  • Front Desk Executive

    3 months ago


    George Town, Malaysia The Gallivant Hotel Full time

    Front Desk Executive Requirements: - High school diploma or suitable equivalent. - 1+ years Front Desk Executive experience preferred. - Well-groomed, professional appearance. - Outstanding written and verbal communication skills. - Team player. - Available to work shifts, over weekends and on public holidays. Duties & Responsibilities: - Assist guests...

  • Hotel Front Desk

    3 months ago


    George Town, Malaysia HOTEL MOKOZOYO Full time

    **Contact : Sylvester +60103982210 OR Ysam +60164199933 (Strictly Whatsapp Message ONLY)** - Greet and welcome guests with a warm and friendly demeanor. - Check-in guests efficiently, providing all necessary information and room keys. - Handle guest inquiries, requests, and concerns in a courteous and professional manner. - Answer phone calls promptly and...


  • George Town, Malaysia Merchant Hotel Penang Full time

    Job description - Ability to perform guest check-in and check-out. - Handle room reservations - Ability to fulfill guest requests - Able to provide exceptional customer service at all times. - Ability to plan and priorities work to exceed expectations. - Front Desk telephone answering - Handling cashiering tasks - In charge of guest relations matters -...


  • George Town, Malaysia Merchant Hotel Penang Full time

    Job description - Ability to perform guest check-in and check-out. - Handle room reservations - Ability to fulfill guest requests - Able to provide exceptional customer service at all times. - Ability to plan and priorities work to exceed expectations. - Front Desk telephone answering - Handling cashiering tasks - In charge of guest relations matters -...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...

  • Hotel Front Desk

    3 months ago


    George Town, Malaysia ALV Management Sdn Bhd Full time

    Location : Georgetown / Butterworth **Job Highlights** - Young & Vibrant - Team Culture and Work Environment - High Speed Growth Company with great promotion opportunities - Generous in remuneration and bonus packages for high performers - Training and Career Development - Collaborative Environment - Perform check in, check out, room assignment, room change...


  • George Town, Malaysia SHMG International Sdn Bhd Full time

    Greet hotel guests; answer any questions or concerns - Up Selling guest rooms and promoting hotel services - Handle check-in and check-out - Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running - Communicate with Housekeeping...


  • George Town, Malaysia Acuvet Veterinary Clinic Sdn Bhd Full time

    greet and welcome customers - answer calls, whatsapp and arrange appointments - prepare medicine prescribed and settle the payment. - issueing receipt and receive payment. Ensure the right medicine, products and amounts of money recieved are correct. - call laboratory to pick up samples. - maintain the hygiene of the front area - owner may pass cats and dogs...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Front Desk Operations**: **Job Title: Guest Service Executive** **Position Overview**: **Key Responsibilities**: **Front Desk Operations** - Greet and welcome guests with a warm and friendly demeanor. - Handle check-ins and check-outs efficiently, providing accurate information about room rates, amenities, and policies. - Process reservations and maintain...


  • George Town, Malaysia Merchant Hotel Penang Full time

    Job description - Ability to perform guest check-in and check-out. - Handle room reservations - Ability to fulfill guest requests - Able to provide exceptional customer service at all times. - Ability to plan and priorities work to exceed expectations. - Front Desk telephone answering - Handling cashiering tasks - In charge of guest relations matters -...


  • George Town, Malaysia SBM Offshore Full time

    **Req Id**:14761**Job Family**:Facilities Support - Office Services**Location**:Georgetown, GY**Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore floating...

  • Receptionist

    3 months ago


    George Town, Malaysia Hotel Continental Penang Full time

    **Job Summary** We are seeking a friendly, organized hotel receptionist cum reservation clerk to join our growing team. In this position, you will welcome guests to our hotel, making future reservations for them, and generally attending to any needs during their stay. **Responsibilities** - Greet hotel guests; answer any questions or concerns - Up Selling...

  • Receptionist

    3 months ago


    George Town, Malaysia Hotel Continental Penang Full time

    **Job Summary** We are seeking a friendly, organized hotel receptionist cum reservation clerk to join our growing team. In this position, you will welcome guests to our hotel, making future reservations for them, and generally attending to any needs during their stay. **Responsibilities** - Greet hotel guests; answer any questions or concerns - Up Selling...


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Supervising and guiding the front office team and coordinating the team's work schedules. - He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. - Comply with legal requirements in a lodging property. - Accurately process all cash and credit card transactions in...


  • George Town, Penang, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...


  • George Town, Malaysia Trendy Expression Sdn Bhd Full time

    Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests. - Responsible for the daily administrative work of the Front Office. - Provide immediate reference to staff during the shift. - Double check duty rosters for the Front Office sections and sign log book of various sections. - Make every effort to...


  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Front Desk Ambassador **Requirements**: - High school diploma or suitable equivalent. - 1+ years Front Desk Ambassador experience preferred. - Well-groomed, professional appearance. - Outstanding written and verbal communication skills. - Team player. - Available to work shifts, over weekends and on public holidays. Duties & Responsibilities: - Assist...

  • Front Office Manager

    3 months ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...

  • Front Office Manager

    4 months ago


    George Town, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...