Front Office Manager

6 months ago


George Town, Malaysia Lifework Full time

To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_
- **Main Duties & Responsibilities**:_
- Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
- Personally welcomes VIPs upon arrival.
- Ensures arrivals and arrangements upon departure are properly executed.
- Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
- Ensures a strict room key control system is implemented at the Front Desk.
- Ensures the correct implementation of all cash-handling procedures.
- Ensures rooms are allocated in accordance with guest requirements and business needs.
- Coordinates the preparation of VIP amenities.
- Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
- Works together with the Revenue Manager and E-Distribution Manager to control room inventory.
- Ensures all check-in/out procedures are implemented in accordance with established standards.
- Ensures the policies & procedures on rebates, foreign currency exchange, credit card, paid out, refund and no shows are adhered to.
- Calls long staying guests to offer assistance and check satisfaction.
- Ensures implementation of SOP and all policies & procedures related to the department.
- Maintains logbook.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Assists in the operation as necessary.
- Communicates to the team and follows up effectively on Medallia feedback.
- **Requirements**:_
- Minimum 5 years of relevant experience
- Takes pride in being a hotelier.
- Fully understands room operations and front desk operations.
- **Fluent in English & Mandarin**:

- Has strong interpersonal skills
- Can lead a team

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM7,000.00 per month

**Benefits**:

- Health insurance
- Meal provided

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- On call
- Rotational shift
- Weekend jobs

Application Question(s):

- Kindly share your current salary, expected salary and notice period

**Language**:

- Mandarin (preferred)



  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...


  • George Town, Malaysia Trendy Expression Sdn Bhd Full time

    Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests. - Responsible for the daily administrative work of the Front Office. - Provide immediate reference to staff during the shift. - Double check duty rosters for the Front Office sections and sign log book of various sections. - Make every effort to...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...

  • Front Office Assistant

    7 months ago


    George Town, Malaysia Cheong Fatt Tze - The Blue Mansion Full time

    Company Description Cheong Fatt Tze - The Blue Mansion is a luxurious boutique hotel located in the beautiful and historic Georgetown of Penang. Built in the late 19th century, the award-winning mansion has been meticulously restored and offers guests a unique experience that blends luxury and history, with elegant rooms, fine dining, and Chinese...

  • Front Office Assistant

    7 months ago


    George Town, Malaysia Hotel Sentral Seaview Sdn Bhd Full time

    FRONT OFFICE ASSISTANT Terletak di Pantai Tanjung Tokong, Hotel Sentral Seaview, Penang mempunyai bilik-bilik berhawa dingin dengan pemandangan laut yang menyeluruh. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Supervising and guiding the front office team and coordinating the team's work schedules. - He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. - Comply with legal requirements in a lodging property. - Accurately process all cash and credit card transactions in...

  • Front Office Reception

    7 months ago


    George Town, Malaysia PP Hotel by Moxy Full time

    **KEY REQUIREMENTS: At least 02 years’ working experience. Must have IDB systems knowledge base. Good Communication in oral and written for English and Bahasa Malaysia and Mandarin. **Responsibilities**: - Warm friendly manner greet people entering the hotels, answering any questions, providing directions and alerting departmental head when someone is...


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Greet guests and set a positive working atmosphere. - Perform check in/ out. - Answer the phone, take messages, and redirect calls to appropriate offices. - Organize and maintain files and records; update when necessary. - Create and maintain updated documents and spreadsheets. - Oversee sorting and distribution of incoming mail. - Prepare outgoing mail...


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Greet guests and set a positive working atmosphere. - Perform check in/ out. - Answer the phone, take messages, and redirect calls to appropriate offices. - Organize and maintain files and records; update when necessary. - Create and maintain updated documents and spreadsheets. - Oversee sorting and distribution of incoming mail. - Prepare outgoing mail...

  • Front Office Executive

    6 months ago


    George Town, Malaysia Macalister Hotel by PHC Full time

    _**Job Description**_ - Check - in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed. - Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel. - To manage cashiering and hotel reservations. - Maintain...

  • Front Office Executive

    6 months ago


    George Town, Malaysia Macalister Hotel by PHC Full time

    _**Job Description**_ - Check - in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed. - Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel. - To manage cashiering and hotel reservations. - Maintain...


  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Front Desk Ambassador **Requirements**: - High school diploma or suitable equivalent. - 1+ years Front Desk Ambassador experience preferred. - Well-groomed, professional appearance. - Outstanding written and verbal communication skills. - Team player. - Available to work shifts, over weekends and on public holidays. Duties & Responsibilities: - Assist...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Responsibilities**: **Greet and assist visitors**: Welcome clients, guests, and employees with a friendly attitude, ensuring a positive and professional experience. **Answer and direct phone calls**: Manage a multi-line phone system, route calls to the appropriate department, and take detailed messages when necessary. **Provide information**: Offer...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Responsibilities**: **Greet and assist visitors**: Welcome clients, guests, and employees with a friendly attitude, ensuring a positive and professional experience. **Answer and direct phone calls**: Manage a multi-line phone system, route calls to the appropriate department, and take detailed messages when necessary. **Provide information**: Offer...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Housekeeping Internship** **Key Responsibilities**: - Assist housekeeping staff in cleaning and maintaining guest rooms and public areas. - Learn and implement proper cleaning techniques and hotel cleanliness standards. - Inspect rooms to ensure they meet the hotel's quality and cleanliness standards. - Assist in restocking housekeeping supplies and...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Front Desk Operations**: **Job Title: Guest Service Executive** **Position Overview**: **Key Responsibilities**: **Front Desk Operations** - Greet and welcome guests with a warm and friendly demeanor. - Handle check-ins and check-outs efficiently, providing accurate information about room rates, amenities, and policies. - Process reservations and maintain...


  • George Town, Malaysia REUNION ASIA SDN. BHD Full time

    HIRING **Front Office/Housekeeping/Maintenance/Admin/Clerk** We are currently seeking dynamic and multitasking individuals to join our teams in various departments. If you thrive in a fast-paced environment and enjoy taking on multiple responsibilities, we want to hear from you! Key Qualities: - Strong multitasking abilities - Ability to work efficiently...


  • George Town, Malaysia SBM Offshore Full time

    **Req Id**:14761**Job Family**:Facilities Support - Office Services**Location**:Georgetown, GY**Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore floating...

  • Duty Manager

    6 months ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    6 months ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...