Front Office Assistant

6 months ago


George Town, Malaysia Cheong Fatt Tze - The Blue Mansion Full time

Company Description

Cheong Fatt Tze - The Blue Mansion is a luxurious boutique hotel located in the beautiful and historic Georgetown of Penang. Built in the late 19th century, the award-winning mansion has been meticulously restored and offers guests a unique experience that blends luxury and history, with elegant rooms, fine dining, and Chinese gardens.

Role Description

This is a full-time on-site role for a Front Office Associate at Cheong Fatt Tze - The Blue Mansion. The Front Office Associate will be responsible for ensuring a seamless and memorable guest experience, from check-in to check-out. This includes handling reservations, guest inquiries, and requests, as well as offering recommendations for dining, attractions, and activities in the area, with a focus on providing a high level of hospitality and personalized service. The role requires attention to detail, strong communication skills, and the ability to work collaboratively with other teams.

**Qualifications**:
Previous experience in a customer service or hospitality role, preferably in a hotel or resort setting

Strong communication and interpersonal skills, with fluency in English and at least one other language

Excellent organizational and problem-solving skills

Ability to multitask and work under pressure in a fast-paced environment

Proficiency in Microsoft Office and hotel reservation systems

A positive attitude and a passion for providing excellent customer service

A degree or diploma in hospitality or related field is a plus

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Would you be able to work on Night Shift basis rotationally with other staffs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office Assistant: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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