Operations Coordinator

2 weeks ago


Subang Jaya, Selangor, Malaysia Ninja Van Full time
About Our Mission

Ninja Van aims to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. We launched in 2014 and started operations in Singapore, becoming the region's largest and fastest-growing last-mile logistics company.

We're driven by innovation, using cutting-edge software and operational concepts to deliver exceptional services. With our algorithm-based optimization, dynamic routing, end-to-end tracking, and data-driven approach, we've disrupted the logistics industry.

Key Job ResponsibilitiesCustomer Support
  • Provide first-level direct support to customers, ensuring high-quality customer service and satisfaction.
  • Update customers on order status throughout the fulfillment order cycle, from marketplace to physical handover to 3PL.
  • First-level troubleshoot issues due to system sync or incorrect information uploaded into systems.
Key Account Management Support
  • Assist the KAM Head in checking tasks, including order ready to be processed, order complete, and out-of-warehouse orders.
  • Check daily processing of orders within specified duration to maintain SLAs and escalate when a customer's order is delayed.


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