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Sales and Service Professional

2 months ago

Puchong New Village, Malaysia Hunters International Full time
About the Job

Hunters International is seeking a highly skilled Sales and Service Engineer to join our team. As a Sales and Service Engineer, you will be responsible for combining technical knowledge with sales skills to provide support and assistance to customers regarding technical products or services.

Key Responsibilities
  • Sales Activities:
    • Identify potential customers and generate leads.
    • Develop and maintain relationships with clients, understanding their needs and proposing technical solutions.
    • Collaborate with the sales team to create sales strategies and achieve sales targets.
    • Negotiate contracts, terms, and conditions with clients.
    • Deliver technical and service presentations to clients.
  • Technical Support:
    • Provide technical support and advice to customers before and after sales.
    • Actively participate in the tender process, including tender document submission and technical and commercial clarifications.
    • Troubleshoot simple technical issues and provide prompt resolutions to ensure customer satisfaction.
    • Collaborate with the technical team to address complex customer inquiries or problems.
    • Gather customer feedback and communicate insights to the relevant departments for product and service improvement.
  • Documentation and Reporting:
    • Reports to the Unit Manager - Business Development.
    • Supports tender documentation work when required.
    • Maintain accurate records of sales, customer interactions, and transactions through the company's systems.
    • Prepare regular reports on sales activities, market trends, and customer feedback.
Requirements
  • Bachelor's degree in Engineering (Chemical, Environmental, Mechanical).
  • Good communication and interpersonal skills.
  • Adaptability to changing priorities and a fast-paced work environment.
  • Attention to detail and strong organizational skills.
  • Problem-solving abilities and a customer-oriented approach.
  • Possess own car and willing to travel as needed for client meetings, presentations, or technical support.
  • Fresh graduates/New entries and candidates with 1 to 2 years are welcome to apply.
  • Working experience in industrial product sales (pumps, instrumentation, chemical, etc.) would be an advantage.