Customer Service Representative
4 days ago
To provide exceptional customer service and support to clients through inbound calls, ensuring accurate and timely information is provided. The ideal candidate will be professional, courteous, and able to handle multiple tasks simultaneously.
Responsibilities- Attend to customer inquiries regarding financial products and services.
- Handle calls professionally, providing effective solutions to customer queries.
- Deliver personalized customer service while maintaining a high level of professionalism and phone etiquette.
- Achieve first call resolution where possible and follow up on unresolved issues.
- Perform after-call duties and quality assurance in accordance with set procedures, aiming for zero defects.
- Consolidate and provide customer feedback to business partners for improvements and enhancements.
- Create awareness among customers about self-service/automated banking channels.
- Cross-sell bank products and services when appropriate, enhancing the overall customer experience.
- Ensure adherence to Group Policy and Standards, local laws and regulations, as well as control and procedures of the bank.
- Degree holders with related working experience preferred; however, fresh graduates are also welcome to apply. Diploma holders should have at least one year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
- Possess a customer-centric mindset and strong customer service skills.
- Be committed and a good team player, willing to take on leadership roles.
- Be independent and resourceful, able to thrive under pressure.
- Meticulous, well organized, and able to solve problems effectively.
- Able to multitask and manage time efficiently.
- Willingsness to work on shift rotations (24/7) including Public Holidays.
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