Customer Care Coordinator

2 weeks ago


Petaling Jaya, Selangor, Malaysia UpgrowthHR Full time
Job Description

This role involves providing comprehensive administrative and coordination support to our property management team.

You will be responsible for coordinating with other departments to ensure smooth operations within the property management division.

  • Provide customer care and support to tenants with regards to booking, contract, check in, check out, extend contract.
  • Coordinate maintenance services, scheduling meetings with tenants, acquiring owner confirmation, and managing purchase orders.
  • Solve housekeeping department issues and manage common area housekeeping.
  • Assist in handling paperwork related to property management, including lease agreements, rental payments, and maintenance requests.
Key Responsibilities:
  • Liaise with customers to address their inquiries, concerns, and requests promptly and professionally.
  • Foster effective communication and cooperation between departments to ensure smooth operations and excellent service delivery.
  • Support the Director in various tasks and projects as assigned.


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