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Insurance Customer Advocate

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

About This Role:

We are looking for a skilled customer service professional who can engage with customers, identify and troubleshoot problems, and provide solutions. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and a friendly demeanor.

Key Responsibilities:

  • Engage with customers via phone, email, and chat to provide assistance and resolve issues.
  • Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
  • Maintain a deep understanding of our products and services to provide accurate information and recommendations.