Technical Service Advocate

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

**Job Role:**

Recooty is seeking a highly skilled Technical Service Advocate to join our team. As a Technical Service Advocate, you will be responsible for the proactive monitoring of 24x7 service orders and coordinating service deliveries with various internal service teams.

**Key Responsibilities:**

  1. Proactively monitor and analyze 24x7 service orders to ensure timely delivery within service level agreements (SLAs).
  2. Coordinate with internal service teams to resolve issues and ensure smooth service delivery.
  3. Oversee IT-related issues that impact business operations.
  4. Communicate effectively with stakeholders to provide situational awareness and updates on service order status.
  5. Daily review of open tasks to ensure prompt resolution.
  6. Monitor service order deliveries to prevent delays and ensure compliance with SLAs.
  7. Act as a control tower for general enquiries, operational activities, and escalations via various channels.
  8. Provide timely responses and progress updates to customers.
  9. Analyze data to identify trends and areas for improvement.

**Requirements:**

  • Bachelor's degree in IT or Business related field.
  • Strong language competencies in English or Mandarin.
  • Basic Microsoft Office skills (Outlook, Excel, PowerPoint).
  • Experience in call center, tech support, services, or IT, preferably with monitoring/ServiceNow tools.
  • Case management skills.
  • Ability to work effectively in a team environment.


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