Customer Service Advocate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time
About the Job

We are seeking a Customer Service Advocate to join our Operations and Technology team.

This role is responsible for ensuring exceptional customer service across the division, working closely with internal stakeholders to identify areas for improvement and implement effective solutions.

The ideal candidate will have a strong understanding of customer service principles, experience in Lean Six Sigma, and excellent communication and interpersonal skills.

Key Responsibilities
  • Develop and implement customer service strategies and frameworks.
  • Collaborate with internal stakeholders to identify areas for improvement.
  • Implement effective solutions to drive exceptional customer service.
  • Conduct root cause analysis of incidents and complaints.
  • Prepare monthly reports on customer satisfaction indicators.
Requirements
  • Graduate in banking, finance, or related fields.
  • Lean Six Sigma certification or equivalent.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.


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