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Service Excellence Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time

Lendlease is a leader in creating innovative and sustainable solutions for our clients.

We are seeking a skilled and dedicated professional to join our team as a Guest Experience Assistant Supervisor - Premium Lounge.

This role offers a unique opportunity to work with a talented team, delivering exceptional service and creating memorable experiences for our guests.

Your key responsibilities will include:

  • Developing and implementing strategies to enhance the guest experience.
  • Coordinating with cross-functional teams to ensure seamless operations and excellent service delivery.
  • Providing guidance and support to junior staff members to help them develop their skills and knowledge.
  • Managing lounge operations, including reservations, event setup, and guest flow.
  • Coordinating with suppliers to ensure smooth inventory management and stock control.
  • Leading problem-resolution efforts to ensure a seamless experience for all guests.

To succeed in this role, you will need:

  • A strong background in luxury hospitality, concierge services, or high-end retail.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP clients.
  • Proven ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.