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Quality Assurance Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time
Job Description

This role plays a critical part in ensuring that our colleagues deliver world-class service to our customers while remaining compliant with market regulations, internal policies, and sales conduct. The primary responsibilities include:
  • Providing testing and controls for Voice & Non-Voice programs
  • Offering control management support and insights
  • Maintaining process and testing alignment/improvements

Responsibilities:
  • Perform various monitoring programs for Hong Kong & Singapore market, mainly for TLS and Acquisitions (ICS, GCS, GMNS)
  • Collaborate with Control Management Team, Compliance, and Business Leaders to share findings from monitoring
  • Maintain testing documents to support implementation of First Line of Defense (1LOD) operational risk responsibilities
  • Advocate for American Express Leadership Behaviors