Supervisor Customer Support
6 days ago
Job Title: Customer Service Supervisor
Company Overview: We are a leading company in Malaysia, committed to delivering exceptional customer service.
Job Summary: We are seeking a highly motivated and experienced customer service supervisor to lead our team in delivering exceptional customer service.
Responsibilities:
- Lead a team of customer service representatives to achieve performance goals and company standards.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Resolve complex customer issues and complaints in a timely and professional manner.
- Develop strategies to improve customer service quality and efficiency.
- Manage daily operations of the call center, ensuring adequate staffing and performance targets.
- Enforce adherence to company policies, procedures, and service level agreements (SLAs).
Requirements:
- A high school diploma or equivalent; a degree in business, management, or a related field is an asset.
- Proven experience in customer service with at least 2-3 years in a supervisory or team lead role within a call center environment.
- Strong problem-solving abilities and professionalism when handling customer complaints.
- Exceptional communication skills (verbal and written) with a customer-focused mindset.
- Proficiency in using call center software and relevant tools (e.g., CRM systems, call monitoring tools).
- Strong organizational skills and task prioritization in a fast-paced environment.
- Data analysis and report generation skills to inform decision-making.
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