Supervisor Customer Support

6 days ago


Klang, Selangor, Malaysia BYD Malaysia Full time

Job Title: Customer Service Supervisor

Company Overview: We are a leading company in Malaysia, committed to delivering exceptional customer service.

Job Summary: We are seeking a highly motivated and experienced customer service supervisor to lead our team in delivering exceptional customer service.

Responsibilities:

  • Lead a team of customer service representatives to achieve performance goals and company standards.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Resolve complex customer issues and complaints in a timely and professional manner.
  • Develop strategies to improve customer service quality and efficiency.
  • Manage daily operations of the call center, ensuring adequate staffing and performance targets.
  • Enforce adherence to company policies, procedures, and service level agreements (SLAs).

Requirements:

  • A high school diploma or equivalent; a degree in business, management, or a related field is an asset.
  • Proven experience in customer service with at least 2-3 years in a supervisory or team lead role within a call center environment.
  • Strong problem-solving abilities and professionalism when handling customer complaints.
  • Exceptional communication skills (verbal and written) with a customer-focused mindset.
  • Proficiency in using call center software and relevant tools (e.g., CRM systems, call monitoring tools).
  • Strong organizational skills and task prioritization in a fast-paced environment.
  • Data analysis and report generation skills to inform decision-making.


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