Retail Operations Manager

2 days ago


Petaling Jaya, Selangor, Malaysia Carsome Group Full time
About Us

Carsome Group is a leading player in the automotive industry, and we're looking for an experienced professional to join our team as a Retail Operations Manager.

As a key member of our fleet management team, you will be responsible for ensuring the quality and accuracy of our vehicle inventory. This involves working closely with various departments to develop strategies for improved operational efficiency and monitoring vehicle maintenance and servicing schedules to minimize downtime.

Some of your key responsibilities will include:

  • Performing day-to-day back-end operation monitoring activities, including report preparation, validation, and escalation to fleet operation teams.
  • Preparing and tracking Puspakom-related activities performed by branch fleet operation teams.
  • Collaborating with Branch Fleet Officers, Assistant Managers, and Managers to drive operational excellence and improve efficiency.
  • Monitoring vehicle maintenance and servicing schedules to ensure minimal downtime.
  • Maintaining accurate and detailed records of vehicle inspections and services in CMS/WMS.
  • Ensuring completion of subject-matter related tasks for receiving inventory, inter-branch transfers, mobilizing inventory for repairs, home delivery, test drives, and all pre-determined transaction points.
  • Complying with regulations to ensure all inventory movements are accurately updated in the system (CMS/WMS).
  • Providing full support during monthly stock counts alongside Finance, Sales Growth, and Supply-Inventory Teams.
  • Monitoring work, defects, car quality, and repair costs, and maintaining proper records.
  • Training and guiding Branch Fleet Officers on new system enhancements or enquiries related to these enhancements.


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