Multichannel Retail Manager, Customer Loyalty Champion

13 hours ago


Petaling Jaya, Selangor, Malaysia IKEA Full time
Responsibilities

In this Multichannel Retail Manager role, you will assist the Customer Care Centre Manager in managing and leading the staff and activities of the Operation Team. This includes recruitment, coaching, mentoring, training, scheduling, and performance management utilising IKEA values.

You will promote high-quality and competitively priced services for IKEA customers while minimising liability and losses. Additionally, you will ensure positive customer experiences through prompt and good response and actions to customers' feedback or after-sales related complaints via all channels.

Your assignment will also include developing activities to secure customers meet friendly, helpful, and knowledgeable co-workers, and partnering with managers and co-workers to influence and support overall positive working environment.



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