Multichannel Retail Manager, Customer Loyalty Champion
13 hours ago
In this Multichannel Retail Manager role, you will assist the Customer Care Centre Manager in managing and leading the staff and activities of the Operation Team. This includes recruitment, coaching, mentoring, training, scheduling, and performance management utilising IKEA values.
You will promote high-quality and competitively priced services for IKEA customers while minimising liability and losses. Additionally, you will ensure positive customer experiences through prompt and good response and actions to customers' feedback or after-sales related complaints via all channels.
Your assignment will also include developing activities to secure customers meet friendly, helpful, and knowledgeable co-workers, and partnering with managers and co-workers to influence and support overall positive working environment.
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Petaling Jaya, Selangor, Malaysia IKEA Full timeJob DescriptionThis Retail Leadership Position is responsible for building and retaining customer relationships in a multichannel retail environment. The ideal candidate will have 2-3 years of leadership experience handling a team of 15-20 co-workers, working in a customer-facing, service-oriented, fast-paced retail environment.The successful candidate will...
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Director of Customer Loyalty and Experience
3 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeAbout This RoleWe are seeking an experienced Customer Loyalty and Experience Director to join our Marketing team. As a key member of our Regional Loyalty team, you will oversee consumer loyalty across Grab's business verticals, markets, and broader ecosystem.Your primary goal will be to design and manage loyalty levers that enhance consumer lifetime value...
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Customer Experience Champion
3 days ago
Petaling Jaya, Selangor, Malaysia Love, Bonito Full timeAbout UsAt Lovely Bonito, we pride ourselves on being a pioneering fashion brand that empowers women through style. With a strong presence in various countries, including Singapore, Indonesia, Malaysia, Cambodia, Japan, Hong Kong SAR China, and the United States of America, we offer a unique opportunity to join a dynamic team that shares your passion for...
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Customer Care Team Leader, Service Excellence Expert
13 hours ago
Petaling Jaya, Selangor, Malaysia IKEA Full timeAbout the RoleWe are seeking an experienced Customer Care Team Leader to join our team at IKEA. As a key member of our leadership team, you will be responsible for building and retaining long-lasting relationships with our customers in a multichannel retail environment.You will assist the Customer Care Centre Manager in managing and leading staff and...
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Customer Service Team Lead, Home Furnishing Expert
13 hours ago
Petaling Jaya, Selangor, Malaysia IKEA Full timeAbout the JobWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our leadership team, you will be responsible for building and retaining long-lasting relationships with our customers in a fast-paced multichannel retail environment.You will assist the Customer Care Centre Manager in managing...
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Loyalty Program Manager
3 days ago
Petaling Jaya, Selangor, Malaysia Nolan Interior Full timeWhy This Role MattersThis role plays a critical part in driving customer engagement and repeat purchases. As a retention specialist, you will be responsible for planning and executing effective email and SMS campaigns that increase brand loyalty and revenue. If you are passionate about delivering exceptional customer experiences and driving business results,...
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Retail Leadership Role
13 hours ago
Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full timeAbout the JobThis is an exciting opportunity for a seasoned leader to join our dynamic retail team at IKEA Malaysia.As a Customer Care Centre Team Leader, you will play a key role in driving customer satisfaction and loyalty through effective leadership, coaching, and mentoring of your team members.You will be responsible for ensuring positive customer...
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Results-Driven Retail Sales Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia BSH Home Appliances Group Full timeJob RequirementsAs a Senior Retail Sales Executive, you will be responsible for driving sales performance and managing key customer relationships within the Home Appliances Division of BSH Home Appliances Group. To succeed in this role, you will need a strong background in retail sales, customer engagement, and product knowledge within the home appliances...
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Regional Loyalty Strategy Lead
3 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeAbout GrabGrab is a leading technology company in Southeast Asia that aims to make life easier for millions of people. With our superapp, users can get their favorite food delivered, manage their finances, and navigate the city hassle-free.We are seeking an experienced Loyalty Strategy Lead to join our Marketing team. As a key member of our Regional Loyalty...
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Petaling Jaya, Selangor, Malaysia BSH Home Appliances Group Full timeJob SummaryThe Senior Retail Sales Executive will be responsible for driving sales performance and managing key customer relationships within the Home Appliances Division of BSH Home Appliances Group. This role requires a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector. The ideal candidate will...
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Retail Procurement Manager
13 hours ago
Subang Jaya, Selangor, Malaysia BilaBila Retail Sdn. Bhd. (1355531-V) Full timeAbout the CompanyBilaBila Retail Sdn. Bhd. (1355531-V) is a leading retailer in the FMCG industry. We are committed to delivering exceptional customer experiences and driving business growth through innovative category management practices.We are seeking an experienced Retail Procurement Manager to join our team. As a key member of our procurement...
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Head of Loyal Customer Management
3 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeRole SummaryWe are looking for a highly skilled Loyal Customer Management Head to lead our loyalty strategy efforts. As a key member of our Regional Loyalty team, you will oversee consumer loyalty across Grab's business verticals, markets, and broader ecosystem.Your primary goal will be to design and manage loyalty levers that enhance consumer lifetime value...
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Invoice to Cash Champion
4 days ago
Petaling Jaya, Selangor, Malaysia AkzoNobel Full timeAbout UsAkzoNobel, a leader in the paints and coatings industry, has been shaping the future through innovation since 1792. Our portfolio of trusted brands, including Dulux, International, Sikkens, and Interpon, serves customers globally. With operations in over 150 countries, we utilize our expertise to make a lasting impact on people's lives and the...
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Retail Sales Executive Leader
6 days ago
Petaling Jaya, Selangor, Malaysia BSH Home Appliances Group Full timeJob DescriptionAs a Senior Retail Sales Executive, you will be responsible for driving sales performance and managing key customer relationships within the Home Appliances Division of BSH Home Appliances Group. This role requires a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector.Key...
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Home Appliances Business Development Manager
6 days ago
Petaling Jaya, Selangor, Malaysia BSH Home Appliances Group Full timeRole OverviewWe are seeking a dynamic and results-driven Senior Retail Sales Executive to join our team at BSH Home Appliances Group. As a key member of our Home Appliances Division, you will be responsible for driving sales performance and managing key customer relationships. The ideal candidate will have a strong background in retail sales, customer...
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Customer Service Director
7 days ago
Petaling Jaya, Selangor, Malaysia TIME's group Full timeWe are seeking a Customer Service Director to lead our team in providing exceptional customer experiences.About the Role:Drive sales and KPIs through effective team leadershipDevelop and implement customer-centric strategiesCollaborate with cross-functional teams to achieve business objectivesMaintain high standards of customer satisfaction and loyaltyKey...
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Retail Management Leader
2 days ago
Petaling Jaya, Selangor, Malaysia Ruma Home Sdn. Bhd. Full timeJob SummaryWe are seeking a highly motivated and experienced Retail Supervisor to join our team at Ruma Home Sdn. Bhd. As a key member of our retail operations team, you will be responsible for leading customer service, managing sales, and maintaining store organization while building strong relationships with customers.
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Store Experience Manager
7 days ago
Petaling Jaya, Selangor, Malaysia TIME's group Full timeWe are looking for a Store Experience Manager to join our team and deliver exceptional customer experiences in a high-volume retail environment.About the Role:Drive sales and KPIs through effective team leadershipDevelop and implement store experience strategiesCollaborate with cross-functional teams to achieve business objectivesMaintain high standards of...
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Customer Service Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Labur Bina Sdn Bhd Full timeLabur Bina Sdn Bhd seeks a seasoned professional to oversee the daily operations of its executive lounge. The ideal candidate will possess at least 5 years of experience in hotel management, with a degree in business administration or a related field.Key Responsibilities:Ensure seamless day-to-day operations of the lounge, maintaining high standards of...
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Customer Relationship Development Manager
3 days ago
Petaling Jaya, Selangor, Malaysia FunnelEvo Group Full timeJob DescriptionWe are seeking an experienced CRM Executive to lead our customer relationship development initiatives, focusing on building strong relationships with current and potential customers. The ideal candidate will have a proven track record of improving customer satisfaction, loyalty, and business growth.Identify customer needs and preferences to...