Store Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

Overview

Gulf Marketing Group (GMG Group) is seeking a highly experienced and skilled Store Operations Manager to oversee the day-to-day operations of our store in TRX Kuala Lumpur. As a key member of our team, you will be responsible for driving sales, merchandising, and staff supervision while maintaining a high level of customer service.

Main Responsibilities:

  • Ensure efficient day-to-day operations of the store.
  • Train and develop team members on business acumen to drive business performance.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions.
  • Ensure cash takings are banked in daily and cash control procedures are adhered to.
  • Plan and assign staff duties and tasks effectively.
  • Coach Store Supervisors and team members, identify learning opportunities, and develop employee development plans.
  • Set priorities for the team to meet daily deadlines and develop plans to meet short-term objectives.
  • Conduct appraisals and interviews of potential staff.

Requirements:

  • At least 7 years of retail experience with minimum 3 years management experience at least at Supervisory level.
  • Experience in retail operations, budgeting, planning, customer service, sales, and people leadership and management.
  • Ability to lead the delivery of a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to communicate in English.
  • Ability to build, lead, and manage high-performing teams.


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