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Store Operations Director

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
Job Summary:

The Store Operations Director is responsible for leading the team in achieving department vision, KPIs and stretch goals set by the company. This role involves constantly monitoring company KPIs and implementing plans to achieve sales targets.

Responsibilities:
  • Leadership: Provide constructive feedback on sales strategies in the store of responsibility.
  • Team Development: Responsible for team build and assist in training the team to acquire skills and competency levels required in the job.
  • Customer Relationship Management: Developing and maintaining long-term customer relationship through CRM program.
  • Operations Management: Accountable and responsible for the day-to-day effective and efficient operations of the assigned store.
Requirements:
  • Experience: At least 8 Year(s) of working experience in retail store operations with no less than 3 year experience of overall store management.
  • Sales Analysis: Strong analytical skills in sales.
  • Leadership Skills: Excellent personnel management and leadership skills.
  • Availability: Able to work on weekends, public holidays and shift duty.
  • Software Proficiency: Proficient in Microsoft Excel Basic is preferred.