Fashion Store Operations Head

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

The successful Store Manager will be responsible for leading our fashion store in Pavilion Bukit Jalil, driving sales growth, managing store operations, and building a high-performing team. This role requires a strong leader who can achieve sales targets, manage inventory, and maintain a clean and organized store environment.

Responsibilities:
  • Sales Performance:
    • Achieve and exceed sales targets and profitability goals for the store.
    • Monitor sales performance metrics (KPI) such as daily revenue, conversion rates, and average basket size.
    • Implement sales strategies and in-store promotions to drive revenue growth.
  • Store Operations Management:
    • Manage all day-to-day store operations, including opening and closing procedures, cash handling, and POS system accuracy.
    • Ensure stock levels are maintained, conduct regular inventory counts, and manage replenishment to avoid overstock or stockouts.
    • Maintain compliance with company policies and ensure a clean, organized, and visually appealing store environment.
  • Customer Experience:
    • Deliver excellent customer service to ensure a premium shopping experience for every customer.
    • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
    • Lead by example to ensure the team provides personalized and engaging service.
  • Team Management:
    • Recruit, train, and develop a team of sales associates.
    • Set clear goals, provide performance feedback, and foster a positive work environment.
    • Create and manage staff schedules to ensure optimal coverage and productivity.


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