Retail Store Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Valiram Full time

Valiram WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Retail Store Manager

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com

  • Fashion (Faure' Le Page, Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
  • Accessories (Swarovski, Mont Blanc)
  • Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)

Our Culture:

We celebrate diversity with 32 nationalities spread across our team. To embrace this diversity, we celebrate various festivities all year round such as Hari Raya, Malaysia Day, Chinese New Year, Deepavali and Christmas. You can engage in various activities monthly including badminton, hiking, running, and language classes and meet other employees from across our brands and head office. All activities are free of charge

About the brand: Faure la Page is an esteemed luxury brand renowned for its exquisite craftsmanship and heritage. Our brand embodies elegance and sophistication, offering a range of high-end products that include leather goods, accessories, and more. We are seeking a dynamic and experienced Boutique Manager to join our team and help drive our brand's growth and presence in the global market.

About the role: The Boutique Manager will be responsible for driving sales growth and profitability of the Faure La Page brand in the store, including marketing and operations functions. This role requires driving retail excellence in line with Brand and Valiram standards.

KEY RESPONSIBILITY AREAS:

1) Sales and Operations

  • Lead the retail store team to achieve monthly sales targets.
  • Execute accurate, timely sales planning and forecasting.
  • Conduct store briefings with the team to communicate sales direction.
  • Provide direction in operational aspects of the store with adherence to retail operations standards.
  • Drive associate behavior and productivity.
  • Build and maintain client relationships to achieve sales growth.
  • Provide insights on localized pricing strategy and competitor insights to maximize sales.

2) Brand Management:

  • Maintain and enhance the brand's image and identity.
  • Ensure store standards reflect the brand's luxury positioning.
  • Work with Visual Merchandising to ensure the store environment aligns with Brand Guidelines.
  • Strategize and implement brand communication needs.

3) Inventory Management

  • Evaluate stock requirements and ensure timely replenishment.
  • Ensure maximum stock turns and control aged inventory.
  • Guarantee inventory integrity.

4) Budget Management:

  • Achieve business plan profit.
  • Plan and maximize sales and profit contribution of the Brand.
  • Develop annual business plans reflecting brand positioning.
  • Monitor and report on budget performance, adjusting as needed.
  • Manage staff rosters and store team performance.
  • Conduct timely staff appraisals and quarterly performance reviews.
  • Improve staff morale leading to a positive working attitude.
  • Ensure staff conduct themselves professionally in compliance with the Code of Business Conduct.

KEY REQUIREMENTS:

  • Bachelor's degree in Business Management or a related field. A Master's degree is a plus.
  • Minimum of 5 years of experience in brand management within the luxury retail industry.
  • Strong strategic thinking and creative problem-solving skills.
  • Strong business acumen and understanding of retail metrics.
  • Excellent command of both written and spoken English.
  • Exceptional communication and presentation skills.
  • In-depth knowledge of luxury fashion trends.
  • Strategic thinking with strong organizational and stakeholder management skills.
  • Analytical, meticulous, and good with numbers.
  • Self-motivated and results-oriented.
  • Proficient in MS Office.
  • Willingness to travel as needed for industry events and brand activities.

Desired Skills:

  • Passion for luxury goods and understanding of luxury consumer behavior.
  • Strong leadership and team management skills.
  • Knowledge of customer service skills and problem-solving.
  • Experience with international fashion markets.

Why work for us?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way Here's why you'll love working with us:

  • Level Up Your Career: Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth.
  • Proven Development Track: Last year alone, we conducted 150 trainings, empowering 65% of employees to develop their skills and competencies, paving the journey to career growth and advancement.
  • Engaged & Connected: We host numerous employee engagement activities to build connections and a strong sense of community.
  • Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team
  • Express Yourself: Enjoy the freedom of a fashionable dress code.
  • Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sales annually.
  • Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stages.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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