Store Manager Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

We are seeking a highly experienced and results-driven Store Manager to lead our fashion store. The ideal candidate will be responsible for overseeing all aspects of store operations, achieving sales goals, managing a high-performing team, and ensuring the store represents our brand's image and values.

Key Responsibilities:
  1. Sales Performance
    • Achieve and exceed sales targets and profitability goals for the store.
    • Monitor sales performance metrics (KPI) such as daily revenue, conversion rates, and average basket size.
    • Implement sales strategies and in-store promotions to drive revenue growth.
  2. Store Operations Management
    • Manage all day-to-day store operations, including opening and closing procedures, cash handling, and POS system accuracy.
    • Ensure stock levels are maintained, conduct regular inventory counts, and manage replenishment to avoid overstock or stockouts.
    • Maintain compliance with company policies and ensure a clean, organized, and visually appealing store environment.
  3. Customer Experience
    • Deliver excellent customer service to ensure a premium shopping experience for every customer.
    • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
    • Lead by example to ensure the team provides personalized and engaging service.
    • Recruit, train, and develop a team of sales associates.
    • Set clear goals, provide performance feedback, and foster a positive work environment.
    • Create and manage staff schedules to ensure optimal coverage and productivity.
  4. Brand Representation
    • Act as a brand ambassador by promoting stores values and unique fashion style.
    • Maintain high visual merchandising standards to reflect the brands identity.
    • Collaborate with marketing teams to execute in-store events or campaigns.
  5. Reporting & Communication
    • Submit daily, weekly, and monthly sales reports to the business owner or regional manager.
    • Provide insights on market trends, customer preferences, and competitor activity.
    • Communicate effectively with the team to align goals and ensure smooth operations.


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