IKEA Customer Service Representative
4 days ago
We are seeking an experienced Customer Relations Officer to join our team at IKEA. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
About UsIKEA is a global home furnishings company that is dedicated to making everyday life better for the many people. We achieve this by offering a wide range of well-designed, functional, and affordable home furnishing products.
Our Vision:
- To create a better everyday life for the many people.
Job Description:
- Providing exceptional customer service, ensuring that all customers receive a positive experience when interacting with our store.
- Responding to customer inquiries and resolving issues promptly, maintaining a high level of professionalism and courtesy at all times.
- Working closely with colleagues to ensure seamless communication and effective issue resolution.
- Maintaining accurate records of customer interactions, ensuring that all relevant information is documented and updated in a timely manner.
Requirements:
- 2-3 years of experience in customer-facing roles, preferably in a retail or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Able to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Proficient in using technology, including CRM systems and other tools to manage customer interactions.
What We Offer:
- A competitive salary and benefits package, including discounts on IKEA products and services.
- Opportunities for career growth and development within a dynamic and supportive team.
- A fun and inclusive work environment, with regular social events and activities.
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