Client Care Professional

4 days ago


Petaling Jaya, Selangor, Malaysia IKEA Full time

We are seeking an experienced Relationship Manager to join our team at IKEA. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.

About Us

IKEA is a global home furnishings company that is dedicated to making everyday life better for the many people. We achieve this by offering a wide range of well-designed, functional, and affordable home furnishing products.

Our Mission:

  • To provide exceptional service and support to our customers, ensuring that they receive a positive experience when interacting with our store.

Job Description:

  • Responding to customer inquiries and resolving issues promptly, maintaining a high level of professionalism and courtesy at all times.
  • Working closely with colleagues to ensure seamless communication and effective issue resolution.
  • Maintaining accurate records of customer interactions, ensuring that all relevant information is documented and updated in a timely manner.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.

Requirements:

  • 2-3 years of experience in customer-facing roles, preferably in a retail or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Able to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Proficient in using technology, including CRM systems and other tools to manage customer interactions.

What We Offer:

  • A competitive salary and benefits package, including discounts on IKEA products and services.
  • Opportunities for career growth and development within a dynamic and supportive team.
  • A fun and inclusive work environment, with regular social events and activities.


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