Client Care Associate

6 days ago


Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full time
About This Role

This role provides a complete order process and customer service to all customers. Ensuring timely resolution of order and delivery issues is crucial in maintaining the highest level of customer satisfaction.

The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.

Responsibilities
  • Process customer orders according to target.
  • Handle calls and enquiries daily to successfully manage customer orders and execute operational plans.
Requirements
  • Bachelor's Degree or equivalent
  • 3-5 years' customer service experience
  • Excellent working knowledge of ERP planning modules or other material planning, MRP software preferred
  • Microsoft excel, words and power point knowledge is a must
  • Familiar with international shipping and domestic freight distribution preferred
  • A team player with ability to handle difficult customers
  • Languages: Local – Fluent, English – Intermediate


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