Client Care Professional
2 days ago
About the Job
We are seeking an experienced Customer Service Executive to join our team at AM Sales & Marketing SDN BHD.
Key Responsibilities
- The successful candidate will be responsible for responding to customer inquiries via phone, email, and chat in a professional and prompt manner.
- They will identify and assess customer needs, providing appropriate solutions and alternatives, and build strong relationships with customers through interactive communication.
- The candidate will collaborate with internal teams to resolve customer issues and enhance the customer experience.
- They will stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
- The successful candidate will strive to meet or exceed customer satisfaction goals and performance targets.
- Responsibilities include generating sales orders, delivery orders, and invoices, following up on orders, scheduling orders, tracking back orders, and managing collections.
- Additionally, the candidate will support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
- They will track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
- The candidate will ensure that all orders are processed timely according to company procedures and coordinate delivery arrangements.
Requirements
- Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
- Experience: At least 2 years of customer service or a related field is preferred.
- Able to speak in English.
Our Company
- EPF
- SOCSO
- Annual leave
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