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DHL Client Care Representative

1 week ago

Petaling Jaya, Selangor, Malaysia DHL Germany Full time
Job Overview

The Senior Associate role at DHL Germany offers an exciting opportunity for a customer-focused individual to develop their skills and contribute to the company's growth.

Main Responsibilities:
  • Handle customer inquiries via phone, email, and other channels.
  • Address customer concerns and resolve issues in a timely and professional manner.
  • Liaise with internal departments to provide seamless customer service.
  • Maintain accurate records of customer interactions.
  • Identify opportunities to improve customer satisfaction and implement changes.
  • Stay informed about company policies and procedures.
Essential Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Basic computer skills and knowledge of CRM systems.
  • High school diploma or equivalent required; degree preferred.
  • Fluency in English and local languages preferred.