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IT Service Management Director

1 week ago

Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time
Job Summary
Sovereign's Capital is seeking an experienced IT Operations Manager to lead our Technology Service Delivery team. As a key member of our leadership team, you'll oversee the effective operation and continuous improvement of our IT Service Management platform.

Key Responsibilities
  • Team Leadership: Foster a collaborative and high-performance work environment for your team members.
  • Stakeholder Engagement: Collaborate with stakeholders to understand their needs and ensure alignment with IT service strategies.
  • Service Delivery: Oversee the effective operation and continuous improvement of our IT Service Management platform.

Requirements
To be successful in this role, you'll need at least 5 years of experience in IT Service Management and ITSM platforms, as well as strong leadership and vendor management skills. You should also have excellent problem-solving methodologies and knowledge in ITIL framework.

Benefits of Working at Sovereign's Capital
We offer a range of benefits to support your well-being, including comprehensive medical insurance, flexible working arrangements, and opportunities for professional growth.