Team Director

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time
About the Team

Our team is dedicated to providing exceptional customer experiences and driving business results. As a Team Director, you'll be responsible for leading and motivating a team of consultants to achieve high performance standards.

The ideal candidate will have a strong background in coaching, counseling, and motivating customer service teams in a Customer Contact Centre environment. They should also possess excellent team player skills, with a focus on achieving individual and team goals.

Key Responsibilities
  • Establish relationships with premium customers and deliver VoCM and Sales & Revenue targets.
  • Evaluate customers' complaints and ensure that they are dealt with expeditiously and satisfactorily.
  • Collaborate with marketing to enhance the competitiveness of our products and services.

We offer a comprehensive benefits package, including competitive base salaries, bonus incentives, and support for financial well-being and retirement. Our flexible working model allows for hybrid or onsite arrangements depending on role and business need.



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