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Brand Reputation Ambassador

1 week ago

Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time

This role as Customer Service Support Specialist involves managing customer inquiries, building online reviews, and enhancing the brand reputation of Royal Canin.

The one-year freelance contract requires engaging with Royal Canin's customers across social platforms, ensuring a strong brand reputation and enhancing customer satisfaction.

Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs.

Responsibilities:

  • Manage client interactions on social media platforms.
  • Build online reviews and enhance brand reputation.
  • Swiftly resolve customer concerns and ensure a seamless customer experience.
Requirements
  • Education: Diploma or bachelor's degree in business, communications, marketing, or a related field.
  • Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving abilities and empathy.
Skills
  • Communication
  • Interpersonal Communications
  • Customer Service
  • Customer Support
  • Product Support
Company Benefits

Allowance for travel, broadband, child, parking. Performance rewards. Company trips.