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Business Process Innovation Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

About Hong Leong Bank

We are a leading financial institution in Malaysia, driven by a century of entrepreneurial heritage. Our comprehensive financial services are guided by a Digital-at-the-Core ethos, earning us industry recognition for our innovative approach to making banking simpler and more effortless for our customers.

Job Description

This role is part of our Hyperautomation CoE, responsible for developing, implementing, and maintaining Robotic Process Automation (RPA) solutions within Hong Leong Bank Berhad. You will work closely with business units to analyze processes, design automation workflows, and develop bots using RPA software (e.g., UiPath) to streamline operations, improve efficiency, and enhance productivity.

Key Responsibilities and Accountabilities:

  • Functional: Analyze business processes to identify automation opportunities and design efficient RPA solutions. Develop, test, and deploy RPA bots using UiPath or other relevant technologies. Monitor and maintain deployed bots, ensuring optimal performance and resolving any issues. Document automation workflows, configurations, and troubleshooting guides. Collaborate with business users and IT teams to integrate RPA solutions with existing systems. Stay abreast of the latest RPA trends, best practices, and technology advancements.

  • Organizational: Contribute to the overall success of the Hyperautomation CoE by supporting the implementation of the bank's hyperautomation strategy. Participate in knowledge sharing and training initiatives to promote RPA adoption across the organization.

Jobholder Requirements:

  • Education/Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Experience: Minimum 2 years of hands-on experience in RPA development and implementation, preferably with UiPath. Strong understanding of RPA concepts, methodologies, and best practices. Experience in process analysis, workflow design, and solution documentation.

  • Good-to-have Skills: Familiarity with banking processes and regulatory requirements. Experience with other automation technologies (e.g., AI, machine learning). Programming skills in languages like Python or .NET.