Area Network Operations Manager
1 week ago
We are seeking a highly skilled and experienced Area Network Operations Manager to join our team at J&T Express (Malaysia) Sdn Bhd. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our courier services drop points, collection points, and outlets within a designated area.
Key Responsibilities- Operations Management: Coordinate and manage the daily operations of our courier services, ensuring timely and accurate delivery of packages. This includes supervising sorting, routing, and delivery processes.
- Team Leadership: Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
- Route Optimization: Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
- Performance Monitoring: Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
- Customer Service: Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
- Compliance and Safety: Ensure compliance with safety regulations and company policies. Supervise and coach all staff on the code of conduct and company rules.
- Reporting and Analysis: Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
- A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.
- At least 2 years of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.
- Strong leadership and team management skills to motivate and guide a diverse team of employees.
- Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
- Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
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Area Network Operations Manager
2 days ago
Johor Bahru, Johor, Malaysia J&T EXPRESS (MALAYSIA) SDN BHD Full timeJob Title: Area Network ManagerWe are seeking a highly skilled and experienced Area Network Manager to join our team at J&T Express (Malaysia) Sdn Bhd. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our courier services drop point/collection point/outlet within a designated area.Key...
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Area Network Operations Manager
2 days ago
Johor Bahru, Johor, Malaysia J&T EXPRESS (MALAYSIA ) SDN BHD Full timeJob Summary:We are seeking a highly skilled and experienced Area Network Manager to join our team at J&T Express (Malaysia) Sdn Bhd. As a key member of our operations team, you will be responsible for coordinating and managing the day-to-day activities of our courier services drop point/collection point/outlet within the designated area.Key...
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Area Network Operations Manager
1 week ago
Johor Bahru, Johor, Malaysia J&T EXPRESS (MALAYSIA ) SDN BHD Full timeJob Summary:We are seeking a highly skilled and experienced Area Network Operations Manager to join our team at J&T Express (Malaysia) Sdn Bhd. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our courier services drop point/collection point/outlet within a designated area.Key...
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