Technical Support Professional

7 days ago


Klang, Selangor, Malaysia PRIVASIA Technology Berhad Full time

About Us:

PRIVASIA Technology Berhad is a leading IT services and consulting company dedicated to delivering innovative solutions to our clients. We are committed to fostering a culture of excellence, teamwork, and continuous learning.

Job Summary:

We are seeking an experienced Technical Support Professional to join our team. The successful candidate will provide technical support and assistance to customers, utilizing their strong analytical and problem-solving skills to resolve complex issues.

Key Responsibilities:

  • Provide second-level technical support via phone, email, or chat
  • Analyze and resolve complex technical issues, working closely with internal teams and vendors as needed
  • Develop and maintain documentation, including knowledge base articles and user guides
  • Participate in training and development programs to enhance technical skills and stay up-to-date with industry trends

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Minimum 2 years of experience in technical support or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment


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