IT Infrastructure Director
4 days ago
Agensi Pekerjaan Tech Staffing Sdn Bhd is currently partnering with a Singapore-headquartered firm to hire a Head of IT Infrastructure based in KL. This role oversees a team of more than 15 professionals across regional offices, driving process improvements and overseeing existing infrastructure.
Main Responsibilities:
- Champion ITIL practices and drive process improvements
- Oversee the existing infrastructure utilising ITIL knowledge
- Deploy and maintain global IT infrastructure, including networks, servers, storage and cloud services
- Manage the IT Infrastructure team throughout the employee life cycle
- Set and manage the IT infrastructure strategy
- Adhere to ISO 9001 standards for process and ISO 27001 standards for security
- Support infrastructure services through design and project briefs from vendors
- Implement new infrastructure services through project schedules
- Work with hybrid cloud environments and evaluate which on premise services would benefit from moving to the cloud
- Ensure routine maintenance of infrastructure services is completed
- Lead incident response and problem resolution teams
- Evaluate and manage relationships with technology vendors, service providers and partners
- Negotiate contracts, SOW and pricing terms
Qualifications:
- Bachelor's degree in Information Technology, Computer Science or a related field
- ITILv3 and above, COBIT, CISA, CISSP an advantage
Experiences:
- Proven 10 years' experience within an infrastructure management role
- Strong knowledge of IT networks, infrastructure, virtualization and cloud environments
- Familiarity with ISO 27001
- Strong vendor management, selection and partnerships relations
- Strong business acumen
- At least 5 years' experience in CAPEX planning and financial management
- Experience in change management and build infrastructure capabilities
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