Product Management Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time
Why Join Us

CIMB is a leading financial institution in Malaysia, and we offer a dynamic and challenging work environment.

Key Responsibilities:
  • Leadership and Collaboration

Collaborate with internal stakeholders to identify key pain points, opportunities in product development, and coordinate planning to launch products and campaigns to market.

Process Management

Manage end-to-end process from ideation to completion, including assessment and viability, system requirements, and UAT testing involvement, supporting distribution channels, post-product launch monitoring, reporting, and analysis.

Risk Mitigation

Analyze and address data from various sources to drive operational excellence and risk mitigation. Maintain product T&Cs, documentation, processes, and operations to ensure compliance with all policies and BNM requirements.

Customer Satisfaction

Proactively troubleshoot and resolve issues based on their severity, impact on users, and potential business impact to ensure customer satisfaction.

Culture Development

Drive a culture of identifying, escalating, and debating issues, including expediting the handling of escalations in the areas of fraud, scam prevention, and client dissatisfaction.



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