Business Excellence Director

4 days ago


Klang, Selangor, Malaysia Novartis Full time
About the Role

As a key member of our team, you will be responsible for driving business excellence and execution across various therapeutic areas. Your primary focus will be on providing strategic guidance and support to anticipate, identify, accelerate, and support the performance and implementation of new and competitive business models.

  • You will adapt and develop the functions' capacity and capabilities according to the service needs required for the direction as articulated by the TA Heads.
  • This includes managing the fields of primary market research, analysis, and interpretation of data, support of sales effectiveness, advertising, branding, and positioning activities, marketing capability development, CRM, and e-marketing, developing and managing SLAs.

The incumbent covers a platform of sub-teams, which across-TA delivers expertise on Business excellence, Customer Solutions, Digital Customer Engagement, Congress & Events, Data Strategy Insights & Analytics, Field Force Excellence & Learning (only for key markets, number of capability pools depends on the country size).



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