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Application Technical Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

This Client Solutions Analyst position at Hiredly X involves installing software applications for customers and providing technical support. The ideal candidate should have strong communication skills and ability to work independently.

Main Responsibilities
  • Install and maintain software applications for customers.
  • Provide technical support and train clients on product features.
  • Develop documentation on software user guides and software customization requests.
  • Remote troubleshooting and debugging of systems.
  • Track and resolve customer's outstanding issues based on the ticketing system.
Required Skills
  • Diploma in an IT-related field.
  • 1 year of working experience in the related field, L1 support.
  • Excellent written and spoken English skills.
  • Proficiency in SQL commands and networking.
  • Multitasking and time management skills.