Operational Excellence Manager

2 days ago


Klang Municipal Council, Malaysia TimesConsult Full time
Senior Operations Manager

Our ideal candidate will be responsible for overseeing the efficient management of all outlets, ensuring seamless integration of front-of-house, back-of-house, and administrative functions.

We are seeking a highly experienced Senior Operations Manager to lead our team in achieving exceptional results in F&B industry. Key responsibilities include:

  • Improving existing Standard Operating Procedures (SOPs) to ensure compliance with company policies, industry regulations, and health and safety standards.
  • Enhancing brand reputation through effective staff management and leadership.
  • Developing and implementing policies and procedures for effective staff management, including recruitment, training, development, and performance evaluation.

We expect our successful candidate to have excellent communication and interpersonal skills, with the ability to work effectively with various stakeholders, including senior management, staff, and external partners.

Key Performance Indicators (KPIs):

  • Budget management, including forecasting, cost control, and financial reporting.
  • Financial performance analysis and variance identification.
  • Optimization of revenue streams and expense management.


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