Customer Service Lead

5 days ago


Shah Alam, Selangor, Malaysia Ruma Home Sdn. Bhd. Full time
Retail Supervisor Role Overview
Ruma Home Sdn. Bhd. is a leading furniture retail company driving creativity for inspiration lives. We're looking for talented, driven individuals to create a better life. As a Retail Supervisor, you'll play a vital role in enhancing the shopping experience and contributing to the company's success.

Job Responsibilities:
  1. Lead customer service initiatives to provide an exceptional shopping experience.
  2. Develop and implement strategies to promote sales growth and improve customer satisfaction.
  3. Work closely with the sales team to achieve sales targets and contribute to the company's revenue.
  4. Manage and maintain a high level of store appearance and presentation to attract and retain customers.
  5. Handle cash transactions accurately and efficiently to minimize errors.
  6. Support the opening and closing procedures of the retail location to ensure seamless operations.
  7. Participate in visual merchandising and store layout design to optimize sales performance.
  8. Process and complete necessary paperwork and records in a timely manner.
  9. Monitor and analyze sales performance and daily store activities to identify areas for improvement.
  10. Engage with customers to understand their needs and preferences and provide tailored solutions.

Requirements:
  • Candidates should possess excellent leadership and communication skills.
  • A minimum of SPM qualification with proficiency in Malay, English, and/or Mandarin is required (bonus points if proficient).
  • No prior working experience is necessary as comprehensive training will be provided.
  • Fresh graduates are encouraged to apply.


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