Head of Operational Excellence

4 days ago


Petaling Jaya, Selangor, Malaysia Bjak Full time
Join Our Mission

Bjak is committed to making financial services more accessible and sustainable for people in ASEAN. Our mission is to empower individuals to make informed decisions about their financial futures.

We are headquartered in Malaysia and operate the largest insurance portal in Southeast Asia. Our main platform, Bjak.com, helps millions find the right insurance policy for their needs.

Our Approach:

We take a customer-centric approach to financial services, focusing on simplicity, transparency, and innovation. Our team of experts works tirelessly to create products that meet the evolving needs of our customers.

Key Responsibilities:

  1. Develop and implement operational strategies to drive business growth and improve customer satisfaction.
  2. Lead a high-performing operations team, providing guidance, support, and development opportunities.
  3. Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
  4. Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
  5. Establish and maintain strong vendor and partner relationships to support operational needs and drive business success.
  6. Stay up-to-date with industry trends, market dynamics, and regulatory requirements to inform strategic decision-making and mitigate risks.

Requirements:

  1. Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
  2. Years of progressive experience in operations management, with a proven track record of success in a leadership role.
  3. Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
  4. Demonstrated expertise in strategic planning, process optimization, and change management.
  5. Excellent analytical skills and a data-driven approach to decision-making.
  6. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  7. Proven ability to drive results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.

What We Offer:

  1. A challenging and rewarding work environment with opportunities for growth and development.
  2. Competitive salary and benefits package.
  3. Flexible working hours and arrangements, casual work attire.


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