Customer Service Representative

3 days ago


Shah Alam, Selangor, Malaysia Hiredly X Full time

Hiredly X is recruiting a Customer Service Representative to provide top-notch technical support for barcode equipment at customer sites.

This role involves delivering personalized service experiences, establishing strong customer relationships, and driving business growth through proposed service contracts.

Main Accountabilities:
  • To offer premium technical support and service for barcode equipment, exceeding customer expectations.
  • To manage all on-site installation, repair, maintenance, and testing tasks, ensuring seamless operations.
  • To leverage advanced analytical and problem-solving skills to diagnose and resolve technical issues effectively.
  • To build lasting relationships with customers, understanding their needs and making informed recommendations.
  • To generate detailed service reports, tracking performance and identifying opportunities for growth.
Necessary Qualifications:
  • A degree in Electrical or Electronic Engineering or a related field.
  • Ability to work independently with minimal supervision, demonstrating self-discipline and accountability.
  • Superb analytical, problem-solving, and communication skills, both in written and verbal forms.


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