Operations & Customer Service Director

5 days ago


Shah Alam, Selangor, Malaysia IMI Norgren Full time

Main Focus and Challenges

This individual will oversee the day-to-day operations of both Singapore and Malaysia. They will collaborate closely with Account Executives, Customer Service Representatives, and relevant parties (including 3PL) to ensure seamless teamwork and efficient operations within the team.

Key Responsibilities

  • Develop and execute inventory management strategies to guarantee continuous support for customers.
  • Maintain item master data in the ERP system, including vendor details, list prices, BOM, and other relevant information.
  • Perform system stock adjustments, assemblies, and transfers as required.
  • Oversee all purchasing functions to ensure timely and economical shipments.
  • Generate and analyze reports as necessary to inform management decisions.
  • Coordinate with 3PL vendors to manage incoming shipments and ensure smooth logistics.
  • Ensure timely and accurate order processing, delivery, and shipment requirements.
  • Process credit and debit notes when necessary, ensuring accuracy and compliance.
  • Verify and approve GR documents, including factory invoices, freight invoices, and cargo clearance permits, among others.
  • Collaborate with the factory on quality-related matters to ensure customer satisfaction.


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