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Customer Service Team Lead

1 week ago

Bayan Lepas, Penang, Malaysia Tollgroup Full time
Customer Service Team Leader

About Toll Group

We are a leading logistics and transportation provider with over 130 years of experience. Our team of experts helps businesses move goods across the globe, providing innovative solutions to complex supply chain challenges.

This role is for a night shift team leader (1 month rotation shift). As a key member of our operations team, you will be responsible for leading a team to deliver high-quality customer service and drive business success.

The Opportunity:

  • Develop and maintain effective customer relationships.
  • Support account management and transaction processing.
  • Provide product and technical support as it relates to customer transactions and feedback.
  • Liaise with internal and external stakeholders to ensure contractual obligations are met.
  • Respond to customer queries and resolve issues according to customer agreements and processes.
  • Lead teams to achieve operational goals and objectives, requiring specialist experience in freight forwarding.

What You'll Need to Succeed:

  • 2+ years in Freight Forwarding (Sea and Air Freight). Air optional.
  • Strong interpersonal and stakeholder management skills.
  • Experience in account management, transaction processing, and technical/product support.
  • Leadership experience in team management.
  • Fluent in English (spoken and written).