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Order Fulfillment Coordinator

1 week ago

Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Role

We are seeking an experienced and skilled Service Advisor to join our team. The successful candidate will be responsible for providing top-notch customer service, managing online orders, and resolving issues efficiently.

Duties and Responsibilities
  • Customer Support: Respond to customer inquiries via phone calls and email, providing accurate and timely solutions.
  • Order Management: Assist customers with placing online orders, resolve any order-related issues, and ensure smooth order processing.
  • Confidentiality: Maintain confidentiality and handle sensitive client information with utmost care.
  • Issue Escalation: Identify and escalate priority issues through appropriate channels, ensuring timely resolution.
Requirements
  • Cantonese Language Skills: Fluency in Cantonese is mandatory.
  • Education: SPM, Diploma, or above is the minimum educational requirement.
  • Customer Service Background: Previous customer service experience is crucial for this role.
  • Problem-Solving Skills: Excellent problem-solving skills and the ability to work under pressure are necessary.
Our Offerings
  • Professional Development: We invest in our team members' growth and development through comprehensive training and mentorship.
  • Benefits Package: Our employees enjoy a competitive benefits package, including medical and insurance coverage, EPF, Socso, EIS, and more.
  • Work-Life Balance: We prioritize our employees' work-life balance, offering flexible working arrangements whenever possible.