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Support Team Lead

2 weeks ago

Rawang, Selangor, Malaysia Ean Label Industry Sdn Bhd Full time

Key Responsibilities:

  • Respond to customer inquiries and provide information about products, services, and company policies via phone calls, emails, and live chats.
  • Assist customers in resolving problems, complaints, or conflicts they may have with our products or services.
  • Maintain a thorough understanding of our company's products and services.
  • Stay up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
  • Process payments and ensure accurate and timely order fulfillment.
  • Establish rapport with customers and create a positive customer experience by listening actively to their needs and offering personalized solutions.

Required Skills and Qualifications:

  • Languages: Mandarin, English, and Bahasa Malaysia
  • Diploma or equivalent
  • Microsoft Office skills
  • Keen learner with a good attitude, independent, responsible, self-motivated, and able to work independently
  • Ability to multitask, prioritize workload, and delegate tasks