Support Team Member

6 days ago


Rawang, Selangor, Malaysia Ean Label Industry Sdn Bhd Full time
Responsibilities

The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Main Tasks
  • Providing prompt and professional responses to customer inquiries via phone, email, and live chat.
  • Resolving customer complaints and issues efficiently, demonstrating empathy and a solution-oriented approach.
  • Maintaining accurate records of customer interactions and updating relevant systems.
  • Staying up-to-date with product knowledge and industry trends to provide informed advice to customers.
  • Working collaboratively with other departments to achieve common goals.


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