Technical Support Specialist

6 days ago


Rawang, Selangor, Malaysia Bausch & Lomb GmbH Full time

Job Description:

Bausch + Lomb is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world.

We are seeking a highly skilled Senior Technical Service Engineer to join our team in APAC. The successful candidate will be responsible for delivering high-quality onsite technical support and after-sales services for customers, including installation, commissioning, troubleshooting, repair, and preventive maintenance.

Key Responsibilities:

  • Provide first-line technical/application support to customers and assist in the effective resolution of critical issues.
  • Perform troubleshooting, parts replacement, preventive maintenance, and calibration of instruments.
  • Maintain and professionally install healthcare equipment to maximize customer satisfaction.
  • Keep accurate records of all service visits in compliance with the company's reporting requirements.

Requirements:

  • A minimum of 5 years' experience in technical support or similar field.
  • Preferably someone with experience in medical device or ophthalmology sectors.
  • Must be able to speak and write in English and Chinese.
  • Strong interpersonal and communication skills.

About Us:

Bausch + Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates. We are an equal opportunity employer and encourage minorities, women, veterans, and individuals with disabilities to apply.



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